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Returns management

Returns and damages, handled end to end, so a bad moment never erodes your margin

Returns, replacements, and damage claims managed across the network through our recommerce and reverse-logistics partners.

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We handle returns for you

From the buyer's first message to the resolved claim, one team owns the whole path: intake, refund or replacement, pickup, and disposition across the 700+ warehouse network. You never staff a returns desk.

Fast replacements

A replacement or refund issued fast keeps the customer whole before a bad moment becomes a bad review, protecting the rating, the listing, and the repeat purchase.

Damage claims worked to closure

Big-and-bulky freight damage is the category's biggest leak. We file and work carrier claims to resolution, so damage costs land on the carrier where they belong, not on your margin.

Marketplace-compliant returns

Every return processed to each marketplace's policy and timelines, so return handling is never what dings your ratings, account health, or Buy Box eligibility.

Return reason reporting

Every return and damage claim is logged with a reason, and the themes are reported back to you, so you can see exactly what drives returns and fix it at the source: packaging, listings, or product.

A second life for your products

Returned product is inspected and routed through our recommerce and reverse-logistics partners for resale, or donated through our charity partnerships, recovering value and putting product back to work instead of into the loss column.

20K+
Returns processed a year
10K+
Damage claims resolved a year
700+
Warehouse reverse-logistics network
14+
Marketplace channels
350+
Supplier partnerships
500K+
Orders shipped a year
A Bison Commerce returns team member

Your point of contact

A dedicated returns team, accountable for every claim

  • Own every return end to end

    Intake, refund or replacement, pickup, and disposition handled across the 700+ warehouse network, so you never staff a returns desk.

  • Keep customers whole, fast

    Replacements and refunds issued quickly, before a bad moment becomes a bad review.

  • Work damage claims to closure

    Carrier claims filed and worked to resolution, so freight damage lands on the carrier, not on your margin.

  • Report the reasons

    Every return and damage claim is logged with a reason and the themes reported back, so you can fix the source.

  • Recover value

    Returned product resold through recommerce partners or donated through our charity partnerships instead of written off.

Common questions

Questions suppliers often ask

Who handles returns and damage claims?
We do, end to end, across the warehouse network and through our recommerce and reverse-logistics partners.
Does a return mean a total loss?
Often not. Returned product is inspected and routed through recommerce partners for resale, or donated through our charity partnerships, rather than written off.
How fast are replacements?
We replace quickly to keep the customer whole before one issue becomes a negative review.
Who files freight damage claims?
We do. Claims are filed and worked with the carrier to closure, so damage costs don't quietly erode your margin.
Can we see why our products get returned?
Yes. Every return and damage claim is logged with a reason and reported back to you, so you can fix the source: packaging, listing accuracy, or product.
How do returns affect our account health?
We process them to each marketplace's standard, so ratings and account health are actively protected, not put at risk.

Ready to grow your brand on every marketplace?

Tell us about your catalog and your goals. We will tell you, honestly, where the opportunity is.

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